Experience: 5 to 7 yrs.
careers@microland.com
We have an opportunity for Quality Lead for one of our client in| Saudi Arabia
About Microland (On the web: www.microland.com) : We are headquartered in Bangalore, India with offices located at the USA, UK, Middle East and we are Indias leading pure play IT Infrastructure Management Services Company. We work with over 70 clients, including the Fortune 100 organizations and fast growing global enterprises. Our engagement models and service delivery methodologies are tailored to address the unique needs of our clients across geographies and industries by a team of over 2400 skilled and motivated employees, equipped with the right tools and systems, work round-the-clock out of our world-class facilities.
Our Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Our Operations Management Center is ISO / IEC 20000-1 certified. We are the First IT Company in India to obtain multi-function, multi-location ISO 9001 certification.
Positions: Quality Lead
Responsibilities as below
Skill Description
Six Sigma Should be able to
- identify projects as per business needs and draft appropriate business case, problem statement and goal statement
- drive GB projects and mentor GB team members for execution and completion of project
- forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project
ISO 20000-1 Should be able to
- understand the requirement of the standard
- define processes as per standard requirement
- define audit checklist
- train resources on auditing as per audit checklist
- identify gaps in implementation and device fixing of gaps
ISO 270001 Should be able to
- understand the requirement of the standard
- define processes as per standard requirement
- define audit checklist
- train resources on auditing as per audit checklist
- identify gaps in implementation and device fixing of gaps
Metrics Management Should be able to
- indentify new measurement parameters for processes to measure and improve on process performance
- review with internal and external customers on data behavior and patterns
Audit Management Should be able to
- analyze audit reports and drive enhancements in process to make process fool-proof
- review internal/external escalation to redefine audit control points
- enhance on audit process to drive process compliance
Process Management Should be able to
- conceptualize on new processes as per business requirement
- conduct FMEA on process to ensure that control points are build in the process
- enhance processes by make it more lean
Location: Saudi Arabia
Education : Any Graduate / post Graduate
If you are interested kindly revert back me back with your updated CV at the earliest .
Seetharaman
About Microland (On the web: www.microland.com) : We are headquartered in Bangalore, India with offices located at the USA, UK, Middle East and we are Indias leading pure play IT Infrastructure Management Services Company. We work with over 70 clients, including the Fortune 100 organizations and fast growing global enterprises. Our engagement models and service delivery methodologies are tailored to address the unique needs of our clients across geographies and industries by a team of over 2400 skilled and motivated employees, equipped with the right tools and systems, work round-the-clock out of our world-class facilities.
Our Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Our Operations Management Center is ISO / IEC 20000-1 certified. We are the First IT Company in India to obtain multi-function, multi-location ISO 9001 certification.
Positions: Quality Lead
Responsibilities as below
Skill Description
Six Sigma Should be able to
- identify projects as per business needs and draft appropriate business case, problem statement and goal statement
- drive GB projects and mentor GB team members for execution and completion of project
- forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project
ISO 20000-1 Should be able to
- understand the requirement of the standard
- define processes as per standard requirement
- define audit checklist
- train resources on auditing as per audit checklist
- identify gaps in implementation and device fixing of gaps
ISO 270001 Should be able to
- understand the requirement of the standard
- define processes as per standard requirement
- define audit checklist
- train resources on auditing as per audit checklist
- identify gaps in implementation and device fixing of gaps
Metrics Management Should be able to
- indentify new measurement parameters for processes to measure and improve on process performance
- review with internal and external customers on data behavior and patterns
Audit Management Should be able to
- analyze audit reports and drive enhancements in process to make process fool-proof
- review internal/external escalation to redefine audit control points
- enhance on audit process to drive process compliance
Process Management Should be able to
- conceptualize on new processes as per business requirement
- conduct FMEA on process to ensure that control points are build in the process
- enhance processes by make it more lean
Location: Saudi Arabia
Education : Any Graduate / post Graduate
If you are interested kindly revert back me back with your updated CV at the earliest .
Seetharaman
careers@microland.com
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